Dispute tools built for every stage of your case
Dispute Kit unlocks the full template library. Case Builder adds arbitration and case-building tools. Start free, upgrade when you need it.
Preview all playbooks and access public dispute education. No account required.
Unlock all 6 templates — dispute emails, demand letters, evidence checklists, BBB complaints, and more.
Everything in Dispute Kit plus the timeline builder and arbitration packet builder for case-ready organization.
All templates and guides
Initial Dispute Email
A professional first-contact email that puts your dispute on the record, requests supporting documentation, and preserves your position without escalating prematurely.
Use This to Respond →Demand Letter
A structured written demand for resolution. Sets out the facts, the amount owed or improperly deducted, and the timeline for a response before escalation.
Use This to Respond →Failure to Cure Letter
Use this when the company has ignored your dispute, stalled, or responded without substance. Signals your intent to escalate through formal channels.
Use This to Respond →Evidence Checklist
A categorized checklist covering pay records, contract language, photos, communications, POD records, and timeline documentation — organized by dispute type.
Use This Checklist →BBB Complaint Draft
A pre-structured complaint draft for filing with the Better Business Bureau. Covers the core facts, financial impact, and resolution requested.
Use This to Respond →Documentation Request Letter
Formally request the records a company is required to provide — including the basis for a deduction, damage report, SOP records, or delivery data.
Use This to Respond →Timeline Builder
A structured guide for building a chronological record of your dispute. Captures dates, communications, actions taken, and company responses in a clear format.
Use This Guide →Arbitration Packet Builder
Step-by-step guidance for assembling your arbitration submission — including exhibit index, statement of facts, timeline, and supporting documents.
Use This Guide →Not sure which template you need?
Start with the playbook for your dispute type
Each dispute playbook tells you which templates to use, in what order, and what to include. Open the one that matches your situation.
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ClaimGuard Elite Library
Download documents for every dispute type
Each category contains professionally drafted letters, rebuttals, and evidence demands — available as PDF (ready to send) and DOCX (editable).
Delivery Damage — Ready-to-Use Documents
Delivery Damage — Documents
Use when a logistics company holds you financially responsible for property damage after delivery — often without adequate proof or a proper inspection.
Formal Demand for Reversal of Delivery Damage Charge
A formal written demand requiring the company to reverse a delivery damage charge. Establishes your delivery documentation, challenges their evidence, and sets a response deadline.
Post-Delivery Damage Rebuttal
Disputes a damage claim raised after delivery was confirmed. Documents the chain of custody and the absence of evidence linking you to the alleged damage.
Customer Presence and Acceptance Defense
Use when the customer was present and accepted the delivery. Formally places the customer's acknowledgment on record and challenges claims made after the fact.
Concealed Damage Response
Responds to concealed damage claims where damage was not visible at time of delivery. Forces the company to prove the damage occurred during your custody.
Installation Disputes — Ready-to-Use Documents
Installation Disputes — Documents
Use when a company blames you for installation defects, improper technique, or post-installation failures without establishing a direct causal link to your work.
Functional Test Completion Defense
Documents that all required functional tests were completed at time of installation. Challenges claims of defective work by establishing your compliance with the work order.
SOP vs. Causation Rebuttal
Challenges the company's use of an SOP violation as proof of causation. Forces them to establish a direct link between the alleged procedure deviation and the outcome.
Third-Party Interference Defense
Documents that third-party access, customer modifications, or subsequent service activity — not your installation — caused or contributed to the alleged defect.
Improper Installation Accusation Response
A direct response to an improper installation accusation. Establishes your adherence to the work order, applicable standards, and any post-installation sign-off.
Water Leak Claims — Ready-to-Use Documents
Water Leak Claims — Documents
Use when a company attempts to hold you liable for water damage following an installation or service call — without evidence that the leak originated from your work.
Delayed Leak After Installation Defense
Challenges a water damage claim when the leak occurred days or weeks after your installation. Establishes the timeline gap and the absence of a causal link.
Valve or Component Failure Defense
Documents that the water damage was caused by a faulty valve, component, or supplied material — not by your installation technique or labor.
Missing Photos and SOP Defense for Water Claims
Challenges a water claim where the company failed to document the pre-installation condition or follow its own SOP for photo documentation and site inspection.
Insurance or Third-Party Shift Blame Response
Responds when a company or insurer attempts to route a water damage claim back to you after their own investigation. Formally disputes the liability assignment.
Chargebacks & Payment Reversals — Ready-to-Use Documents
Chargebacks & Payment Reversals — Documents
Use when a company initiates a chargeback, reverses payment, or disputes your service completion without a valid contractual or documented basis.
Service Fulfillment Chargeback Defense
Documents that the contracted service was fully delivered, challenging a chargeback based on claims of non-completion or unsatisfactory performance.
Unauthorized or Friendly Fraud Rebuttal
Responds to a chargeback that appears to be initiated in bad faith or without the cardholder's knowledge of the service actually rendered.
Bad Faith Chargeback Notice
Formally notifies the company that the chargeback was initiated without a legitimate basis and places them on notice for potential civil recovery of disputed amounts.
Evidence Demand for Payment Reversal
Demands the company produce all documentation supporting the payment reversal — service records, communications, inspection reports, and contractual authority.
Withheld Pay & Contractor Deductions — Ready-to-Use Documents
Withheld Pay & Contractor Deductions — Documents
Use when a company withholds payment, applies unauthorized deductions, or issues a backcharge without a contractual basis or proper documentation.
Improper Deduction Demand
Demands reversal of a deduction taken without contractual authority. Identifies the specific amount, the pay period, and the basis for disputing the deduction.
Burden of Proof Demand Letter
Forces the company to produce documented evidence justifying the deduction. Establishes that the burden of proof lies with the party making the deduction, not the contractor.
Payment Recovery Escalation Notice
Formally notifies the company that the withheld pay dispute is being escalated. Sets a final response deadline before legal or regulatory action is initiated.
Setoff or Backcharge Rebuttal
Challenges a setoff or backcharge by demanding the contractual provision authorizing it, the supporting documentation, and the specific calculation methodology.
Third-Party & Logistics Disputes — Ready-to-Use Documents
Third-Party & Logistics Disputes — Documents
Use when a logistics company, broker, or platform attempts to pass liability to you for actions, damage, or claims originating with a third party or carrier.
Liability Assignment Challenge
Formally challenges the company's attempt to assign liability to you for a claim that originated with a third party, carrier, or upstream logistics partner.
Full File Documentation Demand
Demands the complete claim file — all communications, inspection reports, photos, and third-party correspondence — the company is using to support its position.
Blame-Shifting Exposure Letter
Formally exposes the company's pattern of routing liability to contractors without supporting evidence. Documents the absence of any investigation or causal analysis.
Insurance Routing and Recovery Objection
Challenges the company's attempt to recover insurance-covered losses from you as a contractor. Objects to the routing of an insured claim as a contractor deduction.
Arbitration & Legal Escalation — Ready-to-Use Documents
Arbitration & Legal Escalation — Documents
Use when a dispute has not resolved through direct communication and you are preparing to file or respond to a formal arbitration proceeding.
Arbitration Position Statement
A formal statement of your position for submission to the arbitrator. Covers the facts, the disputed amount, the company's conduct, and the relief you are requesting.
Timeline Narrative Template
A structured chronological narrative of the dispute — dates, communications, company responses, and actions taken — formatted for arbitration submission.
Exhibit Index Template
An organized index template for all supporting exhibits — photos, pay records, communications, contract excerpts — formatted for arbitration packet assembly.
Pre-Hearing Settlement Demand
A final settlement demand sent before an arbitration hearing. Establishes your position, the amount in dispute, and the terms under which you will settle without proceeding.
Advanced Insert Modules — Modular Legal Language
Advanced Insert Modules — Documents
Standalone legal argument modules designed to be inserted into any demand letter, rebuttal, or arbitration filing to strengthen a specific point in your dispute.
Burden of Proof Insert
Inserts a formal burden-of-proof argument establishing that the company — not the contractor — bears the obligation to produce documented evidence supporting their claim.
No Inspection Findings Insert
Addresses the company's failure to conduct or produce a contemporaneous inspection. Documents the evidentiary gap and its effect on the validity of the claim.
Delayed Reporting Insert
Challenges a claim reported significantly after the service date. Establishes how delayed reporting prejudices your ability to investigate and undermines the claim's credibility.
Alternative Causation Insert
Introduces an alternative causation theory — identifying another plausible source of the alleged damage or defect that the company has not ruled out.
SOP Does Not Equal Causation Insert
Argues that an SOP deviation — even if true — does not establish causation. Forces the company to produce evidence directly linking the procedure to the alleged outcome.
Third-Party Interaction Insert
Documents that a third party — customer, carrier, or other contractor — interacted with the work or item after your service, creating an alternative causal pathway.
Premature Deduction Insert
Challenges a deduction taken before the dispute process was exhausted. Establishes the procedural violation and demands immediate reversal pending proper resolution.
Reservation of Rights Insert
Formally reserves all legal rights while engaging in dispute resolution. Prevents any communication or partial compliance from being construed as a waiver of your position.